COVID-19 STATUS UPDATES & PROCEDURES

Please monitor this page for updates and options we are offering to get you the supplies you need for your pet while adhering to social distancing practices.

Store Hours

We're currently open for our regular business hours.

Monday to Friday 10 AM to 7 PM

Saturday 10 AM to 6 PM

Sunday 12 PM to 5 PM

If our hours change, we will update this site as well as our Google and other online directory listings.

Contacting Us

At times we are experiencing high call volume. To help with this, we are currently using a second phone line to reduce call waiting. Your calls to (850) 597-8270 will automatically be forwarded to our second line if our first line is busy. However, there may still be times you may be unable to get through immediately. Please avoid leaving a voicemail and wait a few minutes before calling us back. If it is not urgent, please email your request or question to tallahassee@earthwisepet.com. We will be monitoring and responding to email requests regularly throughout the day.

Grooming Closed

We have closed grooming at this time.  We are working on procedures to allow for grooming with the safety of customers, employees and pets being paramount.  

Getting Pet Food & Supplies Without Contact

We're offering the following options to get your pet food and supplies. Click Shop Now to place an order online, or email your shopping list to tallahassee@earthwisepet.com, or call us at (850) 597-8270.

Home Delivery

Once you place your order, we'll deliver your purchase to your door, typically in one day or less.

Check Delivery Eligibility

  • Free delivery on orders of $20 or more! We add a $5 delivery fee to smaller orders.
  • No need to be home, just make sure you provide us with a secure drop-off location.
  • We aim to deliver in 24 hours or less but cannot guarantee a specific delivery time.

Curbside Pickup

Once you place your order, we'll set aside your items for you to pick during our regular store hours. Give us a call when you arrive, and we'll bring your order out to your car.

  • If placed during store hours, your order should be ready for pickup in 1-hour or less.
  • For curbside pickup, call us at (850) 597-8270 when you arrive

No Returns Accepted

For the safety of our staff, we cannot accept returns at this time.

Cleanliness & Sanitation

We are following CDC guidelines and making extra efforts to clean and sanitize high-touch areas of our store. Each day we are designating a Sanitation Supervisor to disinfect these surfaces regularly. However, these extra precautions cannot completely eliminate the risk. Therefore, if you or someone you are in close contact with is a senior or immunocompromised, please do not shop in our store at this time. Instead, please use one of the options above to get the pet food and supplies you need.

ABOVE ALL ELSE, BE WELL AND LOVE YOUR PETS!

- Your EarthWise Pet Tallahassee Team